Shipping Info

We provide FREE Standard Shipping on orders over $100

Shipping Address

To ensure a smooth delivery process, it is essential to provide the correct and up-to-date shipping address. While we do accept P.O. boxes as valid shipping addresses, please note that certain items can only be delivered to physical addresses. Larger products, valuables, perishables, items with age-based restrictions, or shipments via private carriers may require a physical mailing address or a signature confirmation upon delivery. Additionally, please be aware that some sellers may specify in their product listings that they are unable to ship items to P.O. boxes. Please refrain from providing shipping addresses located in security-restricted areas, such as military bases, as we cannot deliver items to such locations.

Shipping Time and Cost

• Order Confirmation: After successfully completing your purchase, you will receive an order confirmation page that displays the estimated delivery time and shipping cost for your specific order. Additionally, we will send you an order confirmation email that outlines the estimated processing time required for your order.
• Order Processing: Our warehouse team will take 1-3 days to process your order before it is shipped. Rest assured, we will notify you once your order is on its way.
• Shipment Notification: Once your order is shipped, you will receive a shipment notification email. This email will provide you with the estimated delivery time for each package, along with the corresponding tracking numbers. You can also access this estimated delivery time for each package in your order history.
• Delivery Time: In most cases, your order will be delivered within the estimated delivery time provided. However, please be mindful that the actual delivery date may be influenced by factors such as flight arrangements, weather conditions, and other external elements. For the most up-to-date delivery date, we recommend referring to the tracking information.

Issues Regarding Delivery

If you encounter any problems with your delivery, please don't hesitate to contact our customer service immediately. If your package has not been delivered or if the tracking information indicates that the package has been delivered, but you have not received it, kindly get in touch with us within 30 days of the order date. Our dedicated customer service team is here to assist you and resolve any issues you may encounter.

For any additional inquiries or assistance, please reach out to our customer service department. We are committed to ensuring a positive and hassle-free shopping experience for all our valued customers. Happy shopping at LEDLIGHTS.IO Store!