At LEDLights.io we value our customers and their product satisfaction. If, for any reason, you are not satisfied with your purchase, we offer a return and refund policy. To access our return portal, please click on the login button located on the top right corner of our website.
Return Policy:
We accept returns for products within 14 days from the delivery date. To be eligible for a refund or exchange, the product must be unused and in its original packaging. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. However if you've received the wrong or defective product you have 30 days from the delivery date, which you are eligible for an exchange only. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
(Clearance items are NOT eligible for returns)
For orders under $100.00, we offer a store credit or the option for a full refund, while for orders over $100.00, please provide photos of the item and return it to our office address mentioned below in its original condition. To begin the return or exchange process, Click Here.
Please do not send a return, unless it has been approved by our team. Please contact our customer service team before shipping any returns. Each product has a designated return address, and sending it to the incorrect location may result in your return being denied.
If you've purchased Worry-Free Delivery (Insurance) If your package is significantly delayed, lost, or marked as delivered but not received, damaged, missing key components, or defective please contact Seel Insurance support team first. We can also help you through the insurance process.
To file a claim click here. Seel Insurance support: support@seel.com
Please do not file a chargeback or bank dispute before contacting us. Filing a chargeback will delay the resolution and prevent us from assisting you quickly.
Refund Policy:
Once we receive the returned product, we will inspect it for any damages or discrepancies. If the product is in its original condition, we will issue a full refund. Please note that the refund will be issued after we receive the product and verify its original condition. Returned products are subject to a 15-20% restocking fee.
Exchange Policy:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, Click Here.
Exceptions Policy:
Certain products, such as customized or personalized items, may not be eligible for return or refund. In such cases, we will mention this on the product page, and the purchase will be considered final.
Shipping Charges:
The customer is responsible for any shipping charges incurred during the return process. We recommend using a reliable and trackable shipping service to ensure the product reaches us safely. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Warranty
A copy of the invoice is required for warranty repairs or replacements. Unless otherwise noted, all products are warranted for 1 year from the date of purchase, select products have extended warranty periods. Warranty is void when products are used in applications that they are not intended for, such as using our LED Car Bulbs in applications other than the replacement of standard car bulbs in standard vehicles. Please email to notify us prior to returning items for warranty repair or exchange. Return shipping costs are the sole responsibility of the customer. All product specifications are subject to change without notice.
Customer Support:
If you have any questions or concerns regarding the return and refund policy or any other aspect of your purchase, please do not hesitate to contact our customer support team at Info@LEDLights.io We are always here to assist you and ensure that you have a positive shopping experience with us.
We hope you have a pleasant experience shopping with LEDLIGHTS.IO and we appreciate your business.
Store owner replied:
Thank you for sharing your experience and for the lovely photo! We're so glad to hear that you like how the light looks in your living room and that it adds a decorative touch to the space. We really appreciate your feedback!
Many leds had burned out on my 5ft aquarium light so I replaced them with 4 new led strips. It’s been about a month since I installed the new strips and they are working great.
Store owner replied:
Hi David, thank you for sharing your experience and for the great video of your aquarium setup! We're glad to hear the replacement LED strips are working great and that you're happy with the results. We really appreciate you taking the time to share your setup with us!
Beautiful modern chandelier. it looks lightweight and not bulky, like a cloud. it delivers an amazing effect when turned on.
It's a perfect chandelier. i've been worried about the possible damage after receiving the goods, but after receiving the goods, i found that my concern was superfluous. every glass is packed in foam boxes separately, which is very safe. generally speaking, i like it very much
Both the round and long pendant lights are very beautiful and perfect for decorating my room. the delivery speed is also fast, and i really like them. they are really worth buying
The light reflected by each piece of glass is very beautiful, the electroplating effect is very good, and the installation is also very simple. just hang the glass, and i really like it after installation
This company had very reasonable prices. The same pendants were over $200-$150 more at other online shops. My light fuxtures came well packed. No breakage! Within very reasonable time. Great Customer service! Thank you
Store owner replied:
Hi Sylvie, thank you so much for the kind words! We’re glad to hear your light fixtures arrived safely and well packed. We also really appreciate your feedback about our customer service. Thank you for choosing LEDLights.io!
A very classy pendant lamp - it looks absolutely stunning on my spiral staircase.
Store owner replied:
Hi Edward, thank you for sharing your feedback and photo! We’re glad to hear the product was easy to install and that you’re happy with the display.
Incredibly awesome mosquito killer! I live in a tropical environment with tons of mosquitos. And apparently i'm more delicious to them than most people.
As you can see from the picture, this mosquito trap caught hundreds just in the first week i've had it. Thanks to this seller, i'm getting bitten far less.
The chandelier is very beautiful! They added fringe to the bottom, which made it even better :) thanks to the seller for the help with the instructions and the set of light bulbs right away
I was told that these lights would not come with a driver. I had a driver installed in the box in the wall leading to The driver was on the lights. I bypassed the driver and wired directly into the lights. It was kind of a pain. I had asked an electrician to do the work but he said because of code he was unable to do it.
This definitely a upgrade from the older outdated ballast that was discontinued there was some alterations needed but it was worth it and it wasn’t that hard to do
Amazing solar powered lights. ❤️ love love love. i can't get enough of these. my neighbors loved them as well. i will order more for my neighbor. and family. christmas is coming soon and these lights will make good christmas gifts ...highly recommend the seller. many thanks to the seller. excellent quality lights.
Photos simply donot do justice to its beauty!
The stone is natural translucency and veining are revealed in all their glory under the light. I hesitated for a long time before buying it, but now i feel it is the best purchase decision i have made for my home this year.
I couldn't wait to open and check it as soon as it arrived. it was intact and exactly the lamp i needed. i'm looking forward to seeing how it looks after installation.
I’ve been looking for replacement low voltage pond lights forever. I wired these up and working great. I used a PVC pipe and cut to depth to stand up in the pond and hide the wiring.
The material of the lamp body is indeed wood. I asked the merchant if it is white wax wood material, and i am very satisfied. The delivery time is also very fast
